Delivery/Repairs/Returns
***PLEASE READ THIS IMPORTANT INFORMATION BEFORE BUYING***
Please ensure your chosen delivery address is the tattoo shop you work at. Delivery to a business allows us to ensure the safety of your order by making a signature compulsory and a higher level of insurance available.
If the order is sent to a residential address, the courier can leave the order without a signature, meaning there is no cover in the event of a loss.
In light of this, we will no longer be covering the costs in the event of any loss to any deliveries made to a residential address. Deliveries to a residential address are at your own risk.
To avoid issues, the safest option is to request delivery to your tattoo shop.
Postage price:
UK £9.90.
Rest of the world £30.
Shipping is the same price for multi buy, so no extra cost.
Within the UK, we aim to have all machines shipped within 3 working days (Monday-Friday) and are sent DHL for a next working day delivery.
Rest of the world orders: we aim to have the machines shipped within 3 working days. Due to being abroad, we cannot assure the speed in which they will arrive. Packages will be sent with DHL tracked & signed and aim to deliver from 2 days to 1 week (Currently longer due to Brexit and covid 19) depending on where you are in the world, so please allow this if you wish to purchase something as a gift.
Due to the new rules of Brexshit, orders outside the UK will now have a customs charge. The amount will depend on the price of the machines, and what country you live. If a machine is bought and you decline the machine due not wanting to pay the customs charge and have it sent back, we will incur that fee. That will be taken out of your refund along with the postage costs and a refund of what is left will be made.
Repairs Policy:
Please download this form in the link below and fill it in to send back with your machine to be repaired:We have a YouTube channel!
The channel shows you how to repair the machine yourself which can save time and costs sending the machine to us. Here are the links to the videos:
How to fix your Plain brass, Retro ali, Slimline and Springer mk2
If you are still not confident doing it yourself then please read on;
Please return your machine to the address below and we will repair your machine. We may charge for parts that are needed for the machine to be fixed. We charge postage for sending back.
When sending your machine back, please fill in the repair form below and send it with your machine. Please send it back Tracked and Signed or the equivalent.
For customers outside the EU, when you send the machine back, add on the postal description that the machine is for repair. WE ARE NOT LIABLE TO PAY IMPORT TAXES ON MACHINES BEING SENT BACK OR FOR REPAIR. WE DID NOT BUY THE MACHINE FROM YOU. All charges will be down to the BUYER/OWNER of the machine. If there are charges imposed on us, the machine will be sent back to the buyer/owner untouched or the buyer/owner will be charged accordingly.
We DO NOT offer a machine cleaning service. It is up to the owner of the machine to maintain cleanliness.
Rotary Works
7 Victoria Way
Woking
Surrey
GU21 6DD
United Kingdom
Telephone: 01483 727606
Please remember to include your name, address, email and a description to say what is wrong with machine.
Returns:
We aim to please as many people as possible, but we are realistic and know that not everyone will get on with our machines.
Sadly, we do not offer a refund on machines unless there is a fault with the product.
We do however offer a swap, but in the instance, there will be a fee as the machine you wish to swap will now be 'used' and cannot be sold as 'new'. If you can not get on with the machine please email us we can help sort this out for you.
If the machines is damaged in any way (by the person whose purchased the machine) you will have to cover the cost.